Northern Horizons Inc : Customer Survey

Very
Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

Flexibility of proposal

Flexibility of terms and agreements

Project Management

Field supervision responsiveness

Quality of work completed

To our Customers:

In order to help us meet your needs, we would like your opinion on the quality of the work we have performed for your business. Please take a few moments to complete the following survey for us. We appreciate your business and hope you will keep us in mind for future projects.

Sincerely,

David Holmes
President
Northern Horizons, Inc.

* = required items

Please include the following information:

*Project/Type of Work:

*Name:

*Company:

Title:

*Address:

*City:

*State/Province:

*Postal Code:

*Phone:

Fax:

*Email:

*1. What is your overall satisfaction with the
quality of work and customer service?

Very Satisfied	Satisfied	Neutral	Very Dissatisfied

*2. How satisfied are you with the product and services in the following areas?

	Satisfied	Neutral	Very Dissatisfied
Cost
Quality
Ability to meet needs
Schedule

*3. How satisfied are you with the results in the following areas
throughout the project cycle?

*4. How likely are you to?

	Likely	Neutral	Not Likely
Use our company again
Recommend our company to others

*5. How often were you in contact with a company representative
(Sales, Engineer, PM, Superintendent, etc)?

Daily	More than once a week	Less than once a week	Never	Not Applicable

6. Would you like more or less interaction with a company representative? Explain below.

7. How can we better serve you?

8. Please add any additional comments:

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